Shipping 


*** Some orders may be delayed in transit because of the current covid situation ***


NEW ZEALAND

Raglan Township - $4.oo 

Raglan Rural - $6.00

North Island Standard (incl. Rural) - $7.50

South Island Standard (incl. Rural) - $10.50

Please allow 2-5 working days for your candles to be dispatched.

Timed deliveries can be requested but cannot be guaranteed.


AUSTRALIA

Standard Australia (inc Rural) - $28.80 NZD

Please allow 2-5 working days for your candles to be dispatched.


Returns Policy


We want that your experience is the best shopping with us! 

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and correct it.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange your product, please send us an email at admin@raglancandles.com


Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping any product of us, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.